2. Privacy and Personal Information Protection Policy

Last updated: August 30, 2026

2.1 Our Commitment

Maude Bergeron (“we,” “us,” or “our”) values the protection of your privacy. This policy explains what personal information may be collected when you visit maudebergeron.com, create an account, make a purchase, register for an activity or our newsletter, contact us, or use the website’s features.

2.2 Person Responsible for the Protection of Personal Information

Responsible Person: Maude Bergeron
Title: Person Responsible for the Protection of Personal Information
Email: info@maudebergeron.com
Address: 520 Côte de l’Église, Apt. 209, Boischatel, Quebec, Canada
Phone: 418-571-6281

2.3 Information We May Collect

  • Identity and contact information: name, email address, phone number, and billing or shipping addresses.
    Order information: products purchased, order history, refunds, preferences, and communications related to your order.
  • Customer account: login credentials and information associated with your Shopify account, depending on the features enabled.
  • Payment: information required to process your payment. Payments are processed by Shopify and the payment providers available at the time of the transaction. We do not necessarily receive all of your payment card information.
  • Newsletter and communications: email address, consent, communication preferences, and relevant interactions with our communications, depending on the tool used.
  • Technical and usage data: IP address, device and browser type, pages viewed, interactions with the website, session data, and other information collected through cookies or similar technologies.
  • Activity registrations: information required for registration, organization, and communications regarding a workshop, event, or retreat.
  • Communications with us: information you choose to provide in an email, form, message, or support request.

2.4 Why We Use This Information

  • Process, bill, deliver, and administer orders.
  • Provide access to ebooks, audio content, and other digital content.
  • Manage customer accounts.
  • Organize workshops, conferences, events, and retreats.
  • Respond to questions, requests, returns, and technical issues.
  • Prevent fraud, protect the website, and ensure transaction security.
  • Produce basic statistics and improve the website’s functionality, content, and user experience.
  • Send commercial communications when you have consented to receive them or when permitted by law.
  • Comply with our legal, tax, accounting, and regulatory obligations.

2.5 Shopify and Service Providers

Our online store is hosted on Shopify. Shopify processes and hosts certain information necessary to operate the store, including information relating to orders, customers, devices, payments, and fraud prevention. Depending on the store configuration and Shopify’s infrastructure, information may be stored or processed outside Quebec and Canada, including in the United States. Shopify indicates that it uses multiple hosting regions and allows merchants to view the primary hosting location of customer data within the Shopify administration interface. This policy must be updated if this location or our service providers change.

We may also use service providers for hosting, shipping, payments, newsletters, analytics, activity bookings, customer service, or other necessary functions. We seek to limit the information shared with these providers to what is necessary for them to perform their services.

2.6 Payments

Available payment methods are determined by our Shopify configuration and may vary. They may include payment cards and accelerated payment solutions. Payment information is processed by Shopify or the applicable payment provider in accordance with its own privacy and security practices.

2.7 Newsletter and Marketing

If you subscribe to our newsletter or consent to receive commercial communications, we may use your contact information to send you news, content, offers, or information about our products and activities. You may unsubscribe using the link provided in our emails or by contacting us.

We will not automatically add a customer to our newsletter simply because they have made a purchase, except where the law expressly permits a particular communication.

2.8 Cookies and Similar Technologies

The website may use cookies, pixels, and similar technologies that are necessary for its operation, security, remembering your shopping cart or account, and producing statistics. Other cookies may be used for personalization, analytics, or marketing if such tools are enabled.

Where consent is required, non-essential tools should be configured to respect the choices expressed through the website’s cookie banner or privacy tool. The exact categories of cookies and service providers will need to be verified in Shopify once the website’s final configuration is known.

2.9 Analytics

We plan to use basic analytics features to understand, for example, the number of visits, pages viewed, and the overall performance of the store. If additional analytics or advertising tools are added in the future, this policy and the applicable consent settings will be updated as necessary.

2.10 Disclosure to Third Parties

We may disclose personal information:

  • to Shopify and service providers necessary to operate the store and fulfill your orders;
  • to payment and fraud prevention providers;
  • to carriers or partners necessary for delivery;
  • to newsletter, analytics, or booking providers that we choose to use;
  • to professional advisors when necessary;
  • to authorities or other persons when required or permitted by law;
  • in connection with a business transaction permitted by law, subject to applicable safeguards.

2.11 Processing or Disclosure Outside Quebec

Shopify and certain other technology providers may process, transfer, or store information outside Quebec and Canada, including in the United States. Before disclosing personal information outside Quebec where required by law, we must assess the relevant privacy factors and ensure that the information will receive adequate protection, including through appropriate agreements.

2.12 Retention and Destruction

We retain personal information only for as long as necessary for the purposes for which it was collected and to comply with retention periods required or permitted under tax, accounting, contractual, or other applicable laws. When the information is no longer required, it is securely destroyed or anonymized where permitted by law.

Exact retention periods may vary depending on the category of information. An internal retention and destruction policy must be maintained and applied.

2.13 Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we hold. However, no system can provide absolute security. In the event of a privacy incident, we will implement the measures and comply with the obligations prescribed by law, including assessing the risk of harm and providing any required notices, where applicable.

2.14 Your Rights

Subject to the conditions and exceptions provided by law, you may, among other things, request access to the personal information we hold about you, request that it be corrected if it is inaccurate, incomplete, or ambiguous, withdraw consent where such withdrawal is permitted, and exercise any other applicable rights.

To exercise a right or ask a question regarding your personal information, please contact us at info@maudebergeron.com. We may need to verify your identity before processing certain requests.

2.15 Complaints

Any complaint regarding the protection of personal information may be submitted to the Person Responsible for the Protection of Personal Information at info@maudebergeron.com. The complaint will be reviewed confidentially, and a response will be provided within a reasonable timeframe in accordance with our internal complaint-handling process.

2.16 Changes

We may modify this policy to reflect changes in our practices, tools, or legal requirements. Where a change requires notice under applicable law, we will provide such notice through a means reasonably designed to reach the individuals concerned. The date of the most recent update appears at the beginning of this policy.